CVG
FIDS, BIDS, GIDS, Interactive Wayfinding & Directory
Next Generation Digital Signage
Art of Context completed a new MUFIDS implementation and roll out at Cincinnati Northern Kentucky Airport (CVG). The old system was a home grown design on legacy technology. CVG’s main impetuous in hiring a new vendor was to improve the stability of their MUFIDS and reduce support calls. Next Generation MUFIDS Art of Context worked closely with CVG stakeholders to: Redesign of FIDS, BIDS, GIDS Procure, image and install 200+ NUCs on existing screens. Implement Airport Display Platform, Art of Context’s nimble, efficient, cloud-based software for managing flight information and sign content. AOC ensured a seamless transition to the new-to-CVG technology, preloading all exiting media content and playlists. New System Design Art of Context designed a high flight volume plan and low volume plan that displays “sense-of-place” imagery as flight volume diminishes. Flight status changes and cancellations stand out in the new design, making it easier for passengers to spot itinerary changes. Gate and bag claim designations are given a high contrast visual treatment. Colors are on-brand to create a seamless experience with adjacent advertising.
Results and Future Innovation
CVG and their passengers are thrilled with their easy to use and beautiful new FIDS, BIDS, GIDS system. Art of Context are currently creating a specialized tablet-based interface for CVG to allow specific personnel to change signage over checkpoint lanes on the fly, in a simple and secure fashion.
Customs and Border Protection Compliance
The system accommodates the CBP Biometric Facial Comparison technology. Upon login, the gate agent selects standard or biometric boarding. If biometric boarding is chosen, the boarding process instructions and privacy notices are displayed on a totem sign satisfying Customs and Border Protection mandates. It's a complex system, but, by taking the time to understand stakeholders’ needs, and combining that with our depth of experience, AOC excels at making the complex simple. More than 43,000 international flights departed from Boston in 2022. This new process will allow airlines to customize the experience to their standards while providing an informative, expedient boarding process. To learn more about how Art of Context can help you improve your passenger experience with Airport Display Platform please visit us at www.artofcontext.com Colleen Hamilton is a principal with Art of Context, a Boston-based technology firm helping airports improve passenger experience through innovative technology solutions that reduce client administration and ensure extension for future innovations. Art of Context has recently been certified as a DBE.